How does the AI Assistant work?
Our Astrid voice AI captures, analyzes, and transcribes voice data using an ensemble of Automatic Speech Recognition models. Based on users’ communication profiles and set goals, Astrid automatically generates and delivers personalized feedback and expert-level natural language coaching - in the channels of your choice.
How does the quality assurance work?
Based on the recording, Astrid analyzes not only how the agent is communicating with customers but also what's been said. Astrid automatically checks whether or not all quality and/or compliance parameters have been met, flagging the things requiring immediate attention.
How does the coaching work?
Astrid analyzes the agents' voice data to assess their communication skills and communication profiles are created for each agent. These contain parameters such as negotiation skills, confidence, clarity, intelligibility, tone, closing techniques etc. For teams that make a high volume of calls per day, we summarize the feedback and coaching into a daily digest where we point out the highlights, areas to improve as well as pointers on what and how to improve.
What's needed to integrate Astrid into my company?
Astrid AI is a flexible service that can be tailored to your integration needs. If you would like to know more about how you can integrate Astrid with your company email us at hello@withastrid.com.
Can we integrate Astrid with our dialer?
Astrid can be integrated with your system through an API or other tailored solutions.
Is it suitable for both individuals and teams?
Absolutely! Astrid is designed for teams of all sizes. Whether you're in Sales, Customer Success and want to unlock growth and retention of customers or a startup Founder wanting to improve how you pitch to investors, Astrid provides deeply personalized coaching to help you achieve your goals faster.
How will Astrid use my data?
Astrid uses state of the art technology to ensure that we only listen to your voice. The recording we capture and the analyses we perform are only yours and not shared with anyone else. Interested in the full details? View our comprehensive privacy policy.
What languages does Astrid understand?
The AI Assistant understands the following languages yet can provide summarized reports in English, etc: Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
What is the price for the product?
Book a demo and we’ll create a tailored solution just for you.
More questions?
Reach out to us at hello@withastrid.com.